ivolve Care & Support

The Client

The Position

Interim Chief Quality Officer

Introduction

ivolve Care and Support is a specialist care provider delivering high-quality, person-centred support to adults with learning disabilities, mental health needs, brain injuries, and complex care requirements. Operating across multiple services and regions, ivolve is recognised for its strong values-led culture and commitment to outstanding care outcomes.

When ivolve’s Chief Quality Officer prepared to take maternity leave, the organisation faced a critical challenge: maintaining the momentum of a demanding strategic quality agenda without interruption. With regulatory obligations, ongoing programmes, and a culture of quality excellence to uphold, ivolve turned to Rinnova to identify the right interim leader at short notice.

01

The context

The incumbent Chief Quality Officer played a pivotal role in driving ivolve’s quality strategy and overseeing compliance across its regulated services. Their planned maternity leave created a need for an interim executive of significant calibre and someone who could not only hold the function together but actively lead its strategic agenda from day one.

ivolve required more than a steady hand; they needed an interim who could deliver.

02

The solution

Within one week of instruction, Rinnova presented ivolve with a shortlist of exceptional interim Chief Quality Officer candidates.

Each brought credentials that included:

Senior quality leadership experience within specialist or social care environments
Deep knowledge of CQC regulatory frameworks and inspection readiness
Proven ability to lead quality improvement and assurance programmes
Experience of operating at executive and Board level
The credibility to maintain stakeholder confidence through a period of leadership change

Rinnova’s speed of response reflected both the strength of our interim network and our thorough understanding of what quality leadership looks like in complex care settings.

03

The impact

The appointed interim Chief Quality Officer hit the ground running, providing immediate leadership continuity and driving forward ivolve’s strategic quality agenda.

Key outcomes included:

Seamless continuation of the organisation’s quality strategy and governance framework
Delivery of a suite of projects and programmes critical to the organisation’s quality objectives
Maintained regulatory confidence and inspection readiness across all services
Strong leadership presence for quality teams, commissioners, and Board stakeholders
Effective stewardship of the function, enabling a smooth transition upon the permanent CQO’s return

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