Exemplar Health Care
Regional Director of Operations
Voyage Care
The Client
The Position
Chief Commercial Officer
Introduction
Voyage Care is a leading UK provider of specialist care and support services for people with learning disabilities, autism, brain injuries, and complex care needs. With over 10,000 colleagues across more than 400 services, the organisation continues to invest in its leadership team as it evolves its growth strategy, commercial focus, and long-term impact.
As part of this journey, Voyage Care partnered with Rinnova to appoint its Chief Commercial Officer which was a pivotal executive role focused on unlocking strategic growth through national commissioning, new service development, and deeper alignment across quality, operations, and finance.
01
The context
The creation of the CCO role reflected a step change in how Voyage Care wanted to lead growth. Historically driven by operational relationships and incremental expansion, the organisation was now seeking a more strategic and proactive approach to national development. The CCO would be responsible for:
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Leading the end-to-end commercial and business development agenda
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Building strategic commissioner relationships across health and social care
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Driving cross-functional alignment between growth, quality, and operations
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Creating a stronger, more consistent national proposition across complex services
02
The solution
Rinnova worked with the CEO and People Director to define the scope and design a targeted national search. We focused on candidates who demonstrated:
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A deep understanding of the commissioning landscape and national funding models
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Commercial acumen combined with operational credibility in regulated care
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Experience designing and delivering growth strategies across dispersed services
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Strong influencing skills and collaborative leadership style
The process involved structured assessment across leadership, commercial impact, and values alignment, alongside team psychometrics and stakeholder engagement.
03
The impact
The candidate was appointed following a highly competitive process. They bring:
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Over 15 years’ experience in complex care and commercial development
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Proven ability to build commissioner trust and lead national growth strategies
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A values-led and energetic leadership style aligned to Voyage Care’s culture
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Early momentum in aligning commercial workstreams with quality and operations
The appointment signals a major investment in strategic growth and reinforces Voyage Care’s commitment to joined-up leadership across its executive team.
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